Communication Skills

Small changes in communication can make a significant difference to someone's experience of care. Build skills in listening, presenting information clearly and checking understanding, helping staff involve people more effectively and reduce avoidable confusion in everyday interactions.

Explore how communication preferences, sensory needs, language and the environment affect conversations. Practical examples encourage teams to recognise barriers, allow time and adapt their approach, while keeping the person's voice central in discussions with colleagues, families and other professionals.

Who This Course Is For

Care workers, support workers, reception teams and staff communicating with people receiving support.

Key Learning Outcomes

By completing this course, learners will be able to:

• Describe techniques that support active listening
• Identify ways to make information more accessible
• Explain how to check understanding
• Identify barriers to communication and practical ways to reduce them

Flexible Delivery to Suit Your Organisation

Duration: Half day (3 contact hours, excluding breaks).

Practical, trainer-led learning uses discussion, relevant examples and activities to help your team connect the subject with everyday care. Contact us to arrange training at our Maidstone centre or discuss delivery at your organisation, including any learning or access needs.

Important Details

Certification

PRISM certificate of completion — non-regulated training

This is non-regulated PRISM training. Any Level 1, 2 or 3 label describes our course progression and is not an RQF qualification level.

Arranging Your Training

Closed group price: £375. A single half-day course is £375; a full day or two half-day sessions is £700. Contact us to discuss dates and group size.