Key Worker Core Skills

A key worker helps bring together what matters to the person and the support they receive. Explore relationship-building, coordination and meaningful records, helping staff understand how the role can strengthen communication, continuity and involvement in everyday care.

Consider how to gather the person's views, work with colleagues and maintain an overview of agreed support without taking over decisions that belong to the individual. Practical examples focus on clear actions, useful follow-up and recognising when changes or concerns need wider discussion.

Who This Course Is For

Key workers, support workers and team leaders coordinating individual support.

Key Learning Outcomes

By completing this course, learners will be able to:

• Identify ways to build supportive working relationships
• Explain how coordinated support can benefit the person
• Identify features of meaningful care records
• Use the person's views to guide coordinated support and follow-up

Flexible Delivery to Suit Your Organisation

Duration: Half day (3 contact hours, excluding breaks).

Practical, trainer-led learning uses discussion, relevant examples and activities to help your team connect the subject with everyday care. Contact us to arrange training at our Maidstone centre or discuss delivery at your organisation, including any learning or access needs.

Important Details

Certification

PRISM certificate of completion — non-regulated training

This is non-regulated PRISM training. Any Level 1, 2 or 3 label describes our course progression and is not an RQF qualification level.

Arranging Your Training

Closed group price: £375. A single half-day course is £375; a full day or two half-day sessions is £700. Contact us to discuss dates and group size.